Returns and Complaints

Returns

Consumers may withdraw from the agreement within 14 days of receiving the product, subject to applicable law. The product should be returned in a condition that does not exceed normal inspection of the item.

Complaints

Complaints should be sent to kontakt@dobryfiltr.pl. Please include the order number, contact details, a description of the problem and photos if they help assess the case.

Response Time

We respond to complaints within 14 calendar days. Refunds are processed according to applicable consumer law and the original payment method where possible.